Privacy Policy

This privacy policy explains how Marblethorn collects, uses, and protects personal information provided through this website.

Last updated: 8 September 2026

Information we collect

When you submit an inquiry through our website, we collect the following information:

• Your name
• Email address
• Organisation name (if provided)
• Service selection
• Any additional information you choose to include in your message

We also collect limited technical information automatically, including IP addresses and browser types, through standard web server logs.

How we use your information

Personal information submitted through inquiry forms is used solely to:

• Respond to your specific inquiry
• Provide information about our services
• Maintain records of client communications

We do not use personal information for marketing purposes unless you have explicitly consented to receive such communications. We do not sell, rent, or share personal information with third parties except as required by law.

Data retention

Inquiry data is retained for a period of 24 months from the date of submission. After this period, records are securely deleted unless ongoing client relationships exist, in which case retention periods follow contractual obligations and legal requirements.

Your rights

Under UK data protection law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request restriction of processing

To exercise any of these rights, contact us at [email protected] with details of your request.

Cookies

This website uses cookies to remember your cookie consent preferences. No tracking or analytics cookies are used. For detailed information, see our Cookies Policy.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted through this website.

Third-party links

This website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Changes to this policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date. Continued use of this website following changes constitutes acceptance of the updated policy.

Contact

For questions about this privacy policy or how we handle personal information, contact us at [email protected].